Zeny values all its customers and has put together this Grievance Redressal Policy ("The Policy") for an effective resolution of all complaints between Zeny and its customers in accordance with SEBI guidelines for Investment Advisers and Mutual Fund Distributors, and AMFI regulations. This Policy aims at an effective resolution of customer complaints through proper channelized approach, review mechanism and prompt redressal of all customer complaints. For the avoidance of doubt, this Policy is aimed at the resolution of any complaint or grievance which arises as a result of any gap in the promised and delivered service levels, including but not limited to financial services, investment advisory services, and mutual fund distribution services. This policy shall also apply to all queries and/or feedbacks from customers of Zeny.